UNIFIED COMMUNICATIONS AND COLLABORATION SOLUTIONS
Unified communications as a service (UCaaS) combines the scalability, mobility, and pay-as-you-go affordability your business needs to not only grow, but to allow end users to collaborate across multiple divisions and remote locations. As an experienced UCaaS provider, NaviCom unifies secure, cloud-based collaboration tools like instant messaging, phone systems, and video conferencing to elevate the user experience.
UNIFIED COMMUNICATIONS MULTI-TIERED SUPPORT
NaviCom offers three different levels of dedicated support to manage everything from essential customer support to end-users for IT hardware, software, and telecommunications. Our Tier 1 support also provides user management (account setup, password resets, etc.), desktop support, operating system and application support, email support, and basic troubleshooting.
Our Tier II and III helpdesk team is staffed by an experienced team of engineers, providing expert, in-depth knowledge of NaviCom's IT systems. They act as a point of escalation for issues beyond the expertise of Tier I team members and provide remote support for the installation, configuration, and management of your network and devices. Need a technician on-site? No matter what tier level support you choose, You can schedule desk-side end-user support. Our contact center and support teams are available 24 hours a day, 7 days a week, 365 days a year, so you can always reach us in your time of need.
What NaviCom's Managed UCASS Provides
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